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Policies

Cancellation Policy

Cancellations must be received within 48 hours of scheduled visit OR a cancellation fee of $50 will apply and no services will be booked afterwards without the cancellation fee being fully paid prior. An AUTOMATIC 25% cancellation fee applies to ALL Overnight Services and ALL services booked on and around major US Holidays, and all Moore County Public School Holidays and vacations.

Sharing Services

Sharing services with friends or family members, while advantageous for our clients, presents a significant liability issue for our pet sitters. Therefore, we cannot and will not be held liable for any injuries to or loss of pets during any time we are not present on site. It is always our preference that Britt, My Pet Nanny be the sole provider for your pet care needs the ENTIRE time you are away.

Surveillance Policy

Use of Video Surveillance and Expectation of Privacy

If the Client will be using surveillance cameras inside the home (examples include but not limited to: FURBO, RING, etc. to observe throughout the day, record audio and or video, etc.) please note below as contest of notifying Company, as North Carolina law is a one party consent state, covered under and explained in the following but not limited to N.C. General Statutes: N.C. Gen. Stat. Ann. § 15A-287 and North Carolina v. Price, 611 S.E.2d 891 .Cameras will not be tolerated in restrooms (unless bathroom is explicitly and only for use of the pet(s)) or in private-rooms for the sitter during stays. If the Expectation of Privacy is breached and or abused by either party, charges will be filed, immediate payment of services expected, Contract Cancellation will begin immediately upon notification of such instances and if applicable Company will terminate association with the party associated with the crime. 

Holidays Observed

Easter Day and Weekends

Memorial Day & Weekends: Last Monday in May

Juneteenth: 19th of June

Independence Day & Weekends: 4th of July

Labor Day and Weekends: First Monday in September

Indigenous Peoples Day: Second Monday in October

Veterans Day and Weekends: 11th of November 

Thanksgiving Week and Weekends: Fourth Thursday Week of November

All Winter Holidays in December including but not limited to:

Hanukkah: December 10-18

Las Posadas: December 16-24

Winter Solstice/Soyal/Yule/ Christmastide: December 21

Christmas: December 25

Kwanzaa: December 26-January 1

Home Entry Policy

1 Key MUST be given to the pet nanny prior to services at the Meet and Greet in case of emergency, power outage, etc.

Full policies and agreements can be found in your Time To Pet Portal

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